> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nuvera.global/llms.txt
> Use this file to discover all available pages before exploring further.

# Reply to a customer support ticket for the partner organization



## OpenAPI

````yaml /api-reference/openapi.json post /api/v1/support/customer-tickets/{ticketId}/replies
openapi: 3.1.0
info:
  title: Nuvera API
  description: Nuvera Payment Platform REST API
  version: '1.0'
  contact: {}
servers:
  - url: http://localhost:45000
security: []
tags: []
paths:
  /api/v1/support/customer-tickets/{ticketId}/replies:
    post:
      tags:
        - Support
      summary: Reply to a customer support ticket for the partner organization
      operationId: SupportController_replyToCustomerTicket
      parameters:
        - name: ticketId
          required: true
          in: path
          schema:
            type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/PartnerTicketReplyDto'
      responses:
        '201':
          description: ''
      security:
        - x-api-key: []
          signed-request: []
components:
  schemas:
    PartnerTicketReplyDto:
      type: object
      properties:
        draftId:
          type: string
          minLength: 1
        actorEmail:
          type: string
          format: email
          pattern: >-
            ^(?!\.)(?!.*\.\.)([A-Za-z0-9_'+\-\.]*)[A-Za-z0-9_+-]@([A-Za-z0-9][A-Za-z0-9\-]*\.)+[A-Za-z]{2,}$
        bodyHtml:
          type: string
          minLength: 1
        bodyText:
          type: string
      required:
        - draftId
        - actorEmail
        - bodyHtml
  securitySchemes:
    x-api-key:
      type: apiKey
      in: header
      name: x-api-key
      description: Nuvera API application secret key
    signed-request:
      scheme: bearer
      bearerFormat: JWT
      type: http
      description: RS256 per-request signed JWT

````